Refund policy

Returns & Refunds Policy

At Noviq, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Eligibility for Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include the receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

Digital goods (such as downloads or subscriptions)
Perishable goods (such as food or flowers)
Personalized or custom-made products
Personal care items
Hazardous materials or flammable liquids
Gift cards
Final sale or clearance items

If you're unsure whether your item qualifies for a return, please contact us before submitting a request.

How to Start a Return

To request a return, please contact us at mynoviq@gmail.com with the following information:

Your order number
The item(s) you wish to return
The reason for your return
Photos of the item if it is damaged, defective, or incorrect

Please do not send your item back without contacting us first. Once your return is approved, we'll provide you with the correct return instructions and return address for your specific order.

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at mynoviq@gmail.com so we can resolve the issue as quickly as possible.

Exchanges

We replace items only if they arrive damaged, defective, or incorrect.

If you'd like a different size, color, or product, the quickest solution is to return the original item (once approved) and place a new order.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at mynoviq@gmail.com.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by applicable law.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason.

To qualify, the item must be unused, in its original packaging, include any tags, and be accompanied by proof of purchase.