Refund policy
Returns & Refunds Policy
At Noviq, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Eligibility for Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include the receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Digital goods (such as downloads or subscriptions)
- Perishable goods (such as food or flowers)
- Personalized or custom-made products
- Personal care items
- Hazardous materials or flammable liquids
- Gift cards
- Final sale or clearance items
If you're unsure whether your item qualifies for a return, please contact us before submitting a request.
How to Start a Return
To request a return, visit your account at https://account.mynoviq.shop or contact us at support@mynoviq.shop with your order number, the item(s) you wish to return, the reason for your return, and photos if the item is damaged, defective, or incorrect.
Please do not send your item back without contacting us first. Once your return is approved, we'll provide return instructions and the correct return address for your order. Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at support@mynoviq.shop so we can resolve the issue as quickly as possible.
Exchanges
We replace items only if they arrive damaged, defective, or incorrect. If you'd like a different size, color, or product, the quickest solution is to return the original item (once approved) and place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@mynoviq.shop.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by applicable law (see EU section below).
European Union Customers – Right of Withdrawal
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 30 days of receiving the last item in your order, for any reason, without justification.
To exercise this right, notify us at support@mynoviq.shop before the 30-day window expires. Once you notify us, you have 14 days to send the item back.
We will refund you within 14 days of receiving the returned item. Refunds will be issued to your original payment method and will include the standard outbound shipping cost (but not express or premium shipping upgrades).
Return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect.
To start a return or cancellation request, visit: https://account.mynoviq.shop
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
Noviq Email: support@mynoviq.shop